NetSuite & Payroll Support (AU & NZ):
Monday to Friday
6.00am to 6.00pm (AEST)
8.00am to 8.00pm (Auckland)
Email: support@poolwerx.freshdesk.com or netsuite@poolwerx.com.au
Phone: (AU) 1800 004 125 | (NZ) 0800 005 735
Evolution Support (US):
Monday to Friday
8.00am to 5.00pm CST
Email: support@poolwerx.freshdesk.com or netsuite@poolwerx.com
Phone: 1888 247 2385
If our support team are not able to attend to your call immediately, please leave a message or submit a ticket and a team member will get back to you.
Systems Down: unable to access NetSuite operating system during trading hours (including weekend)
Phone: (AU) 1800 056 919 | (INT) +61 429 066 529
IT support - 3ICT (ozBeanz):
Monday to Friday
8.30am to 5.00pm AEST
Phone: 1300 735 556
Email itsupport@poolwerx.com.au
Phone & Internet (Vonex) Support:
Monday to Friday - 8.00am to 8.00pm AEDT
Saturday Sunday - 8.00am to 6.00pm ADST
Phone: 1800 828 668
Email: business-support@vonex.com.au
Live chat: https://vonex.com.au/vonex-business-customer-support
Windcave
If critical (system down): email first, then call if no response to email within 30 mins
If urgent: email first, then call if no response to email within 60 mins
Monday to Friday - 8.00am to 9.00 pm local time
Saturday and Sunday - 9.00am to 5.00pm local time
Email: support@windcave.com
Phone AU: 1 800 006 254 or +61 2 8268 7700
Phone NZ: 0800 PAYMENT (729 6368) or +64 9 309 4693
Phone US: +1 213 378 1190 or +1 877 434 0003
Amex
Merchant Services Team on 1300 363 614 Mon-Fri, 8:00am to 6:00 pm AEST/AEDT.
