System down ANZ | Business Continuity pack

Lisette Wingelaar

Modified on: Mon, 16 Dec, 2024 at 10:34 AM

This article provides information on how to keep trading in case of an unexpected situation (power loss, system down).

Should your trading be impacted because systems and/or utilities – i.e. water, power, telco - might not be available, the below information will allow you to continue to trade.

Vendors	Phone and email
3ICT Network, Wi-Fi, Telco, computers	Phone: 1300 735 556 Email itsupport@poolwerx.com.au
Vonex Landlines, NBN, 4G, routers	AU - Phone: 1800 828 668 Email: helpdesk@vonex.com.au
Windcave Payment portal	AU - Phone: 1 800 006 254 or +61 2 8268 7700 NZ - Phone : 09 309 4693 push 2 for support Email: support@windcave.com
System down Vital (status page) Lightspeed (status page) Xero (status page)	Phone: 1800 004 125 (Mon-Fri 6AM-9PM AEST, Sat/Sun 9AM-12PM AEST) Phone: (+61) 0429 066 529 (emergency only) Email: evolution@poolwerx.com.au

How to keep trading if Windcave is down	https://poolwerx.freshdesk.com/en/support/solutions/articles/13000108911-windcave-terminal-down
How to keep trading if Lightspeed is down	https://poolwerx.freshdesk.com/en/support/solutions/articles/13000108910-windcave-lightspeed-down
How to enable Wi-Fi or 4G on your Windcave terminal	https://poolwerx.freshdesk.com/support/solutions/articles/13000098194-windcave-how-enable-wi-fi-on-the-terminal

How to print out retail price lists	Go to Lightspeed Click on Catalog (price tag icon) > Products Find export list (at the top of the table) Select 'XLSX format', click 'Click to start download' Store this list on your computer Column C contains the SKU name, column Y the retail price
How to print out the tech schedules	Go to Vital Click on Jobs > Calendar Set the view to week or month Select 'grouped by tech' Click on the first tech and hit control + P > print Go to the next tech etc.
How to print out the jobs to invoice	Go to Vital Click on Jobs > Jobs to invoice Set the rows per page to max (100) at the bottom right hand corner Click control + P > print On the printer page, select 'more settings' Find scale and set to 60 Print Use Xero or Lightspeed to take payment
Reset Vital, Lightspeed or Xero password	Use the 'forgot password' link. If that is not possible: Go into Lightspeed using another account. Setup > USers > find the user Click on the name to open the record Scroll to Security and ID Change the password (repeat password) Scroll up to hit save Go into Xero using another account Settings > Users > find the user Click on the three dots Delete the user Click on 'invite a user' (at the top) Add email and permissions Hit send Raise a ticket to reset the Vital password
Reset Windcave terminal	To Reset the terminal press the CLR and FUNCT buttons at the same time until it beeps (possibly the green and yellow buttons) while the terminal is on in the cradle. When it resets, the reading on the pin pad should come back to EFTPOS or WINDCAVE. If the above does not resolve the issue, a modem reset may be required, or unplugging the terminal and re-plugging it back in. (there is a cord at the bottom of the pin pad).
Reset the router	Find a small pinhole on the bottom or back of the router. Use a paperclip or skewer to press and hold the reset button for at least 20 seconds. You'll see the lights on the router change. Release and wait for the router to come up to normal. Run a speedtest (Google or Ookla). Recommended to do this monthly.
Reboot the computer (daily)	Reboot your computer daily to keep the memory cleared.