This guide outlines the list of open issues for the Evolution Platform and their current status.
Open issues
| Issue | Description | Status |
| Product syncing delay from LightSpeed to Vital | Syncing new products from Lightspeed to Vital is experiencing delays of up to 24 hours. | Fix has been implemented - please contact us if taking longer than 15mins to sync. |
| Viewing Product Relationships in LightSpeed | Product relationships may not always appear under packaging. | Clearing your cache or refreshing the page usually resolves the issue. The vendor is investigating further. |
| COGs & GP Margin % reporting in LightSpeed | The COGs and GP Margin % reporting in LightSpeed is not displaying or calculating correctly. | The vendor deployed a fix during the week of 14-20 October to prevent future occurrences. We are validating the fix and will report back with results. |
Other helpful resources
If you're encountering a blocker outside the issues listed above, the following resources may assist:
- Xero status page
- Lightspeed status page (X Series)
- Evo Platform | Essential Actions to Perform
- Evo Platform | Critical Actions to Avoid
- Evo Platform | Current System Limitations
- Evo Platform | Enhancements tracker