If Lightspeed is down, there are a few alternative ways to take payment.
Option 1
1. Make a note of the sale (items purchases, customers, date/time, payment method)
2. Take payment via the terminal directly without using Lightspeed. Note: MANPAN needs to be enabled on the Windcave account. Guide: https://windcave.com/Document/EFTPOSClientGuide_3_0.pdf
3. When Lightspeed is back up, enter the sales and take payment via 'other'.
4. When reconciling Windcave settlement report to the Lightspeed report, Windcave will be Other.
Option 2
Please process the credit card payment on behalf of the customer by following the Windcave payment process in Xero:
- Navigate to the invoice in Xero.
- Click "Print PDF."
- In the PDF file, select "View and pay online now."
- Click the "Pay with Windcave" button.
- Input the customer's credit card details and hit "Submit."