Wondering if Technicians can see and amend an item description per Sales order on the mobile app? Yes, and this is a very simple process.
Watch the tutorial below, or click the PDF icon for the step-by-step instructions. 
For the best viewing experience, we recommend clicking on the full-screen icon below
7 STEPS
1. Welcome to the tutorial on how the Sales Order item description is now visible and editable by the Tech on the mobile app
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2. The technician will open the NextService app and use it as per normal.
When ready, click the Sales Order tab
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3. When they select an item, the description/display name (if there is any) will pull into the Description field.
The description can be left as is, or be edited by the Technician.
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4. The Tech would complete the sales order as usual, and click Save.
The description added or edited by the tech will sync and show on the Sales Order in NetSuite.
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5. Back in NetSuite, you can see that the test text added previously has synced to the Sales order in NetSuite.
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6. On the printed Sales order, or Invoice, it will show the item description as per the example on the screen.
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7. That's it! You're done.
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Here's an interactive tutorial
** Best experienced in Full Screen (click the icon in the top right corner before you begin) **
https://www.iorad.com/player/1939931/NextService-Mobile-App---SO-Item-description