Sometimes customers aren’t always completely satisfied with a purchase and may want to exchange their purchase for other product(s) within your store.
Watch the tutorial below, or click the 3 dotted icon (⁝) in IORAD to download the step-by-step instructions.
View tutorial for detailed step by step
For the best viewing experience, we recommend clicking on the full-screen icon below
13 STEPS
1. Welcome to the tutorial on how to Exchange Items in Lightspeed
2. The first step is to open Sales history.
3. Find the sale you would like to exchange and click the reverse arrow.
4. Items in this sale are listed as a negative quantity and value, indicating that they will be returned.
5. Click the bin icon if there are items you don't want to return.
6. Add the items your customer wants to exchange with, to the sale.
7. These will be represented with a positive quantity and value.
8. Click Exchange.
9. If the value of the new items is higher and you can charge the customer the difference.
10. Click Cash if no extra charge needed to be paid. Select whichever payment method client used if there are extra charges.
11. Double check the Sale receipt summary.
12. Click Complete Sale.
13. That's it. You're done.
Thank you for your time.
Here's an interactive tutorial
** Best experienced in Full Screen (click the icon in the top right corner before you begin) **
https://www.iorad.com/player/2371209/Lightspeed---How-to-exchange-items
