Sometimes customers aren’t always completely satisfied with a purchase and may wish to return it. If a suitable exchange cannot be found, the next option is to refund the payment.
Watch the tutorial below, or click the 3 dotted icon (⁝) in IORAD to download the step-by-step instructions.
View tutorial for detailed step by step
For the best viewing experience, we recommend clicking on the full-screen icon below
17 STEPS
1. Welcome to the tutorial on how to Refund in Lightspeed
2. The first step is to find the original sales. This will be either scanning the receipt or looking through the Sales History.
To find the original sales through Sales History, click Sales History tab.
3. Click Process return
4. Click More filters
5. Fill out filter field to narrow down the result/
6. Click Search
7. Once you found the sales, Click the return Icon.
8. Click Remove Icon to remove items that the customer does not want to return or refund.
9. For items that has more than 1 quantity, if the customer want to return 1 quantity only, click on the arrow down icon.
10. Update the Quantity field.
11. Add note why the item is returned.
12. Click refund.
13. Select the return option from any payment option listed.
14. A pop up box will show to confirm the refund option. Click complete Refund.
15. On the Refund summary, You may choose to email the refund receipt or not by toggling the switch.
16. Click complete sale once done.
17. That's it. You're done.
Thank you for your time.
Here's an interactive tutorial
** Best experienced in Full Screen (click the icon in the top right corner before you begin) **
https://www.iorad.com/player/2362747/Lightspeed---How-to-Refund
