Set up Windcave connection with Lightspeed and Xero
Prerequisite
Ensure you can log into your Windcave Portal to confirm the setup is correct and working.
Make sure that sure that you are in the register (user). Click on 'switch' to set the user to the register that you want to pair to the terminal (this is not the service outlet).
For assistance on how to set up Windcave, follow these instructions:
Overall steps to test payment setup
Complete Lightspeed to Windcave connection
Complete Xero to Windcave connection
Verify Windcave sale in Lightspeed
Verify the Windcave payment link on the Xero Invoice
Detailed configuration and test steps:
Lightspeed to Windcave connection steps (Retail Stores only):
Ensure the terminal is connected to the internet.
In Lightspeed, navigate to Setup > Payment Types.
Click Add Payment Type, select Windcave, and choose Already have a merchant account with Windcave.
Select the correct outlets and click the Pair Terminal button.
Select the register.
Enter your credentials (HitUser, HitKey, and StationID). This is found in an email from Windcave to the franchise partner. This is an email from when they signed up. If they can't find it, they can login to their portal using the link: https://sec.windcave.com/pxmi3/logon, user name their subsidiary_REST (eg MtEliza_REST) and if they don't remember the password, click on 'forgot password'.
- HitUser = PoolwerxLocationHIT (eg PoolwerxBaulkhamHillsHIT or PoolwerxMindarieHIT)
Note, if ...HIT does not work, try 'EftHIT' or '_HIT', from the spreadsheet I can tell that no real naming convention was applied by Windcave.
- HitKey is in the Windcave email:
StationID is found on the terminal backside - silver sticker with 10 digit barcode starting with "38..."
Click Pair Register.
After the “Terminal paired successfully” message is displayed, click the Save Payment Type button at the top of the page.
Map the terminal to Xero undeposited funds:
Set up > Apps > Xero > Edit > Payment types > Windcave > Map to "Undeposited funds - Lightspeed"
Test Windcave sale in Lightspeed (Retail Stores Only):
Navigate to Sell
Search for a product and select it
Click on Pay
Select Windcave
Click on Complete Sale.
Xero to Windcave connection Steps:
Pairing tips
Each terminal has a 1:1 relationship with a register. Pairing the terminal with more than one register can cause freezing. To fix a freeze, restart the terminal and press and hold Yellow (clear) + Option key.
Windcave Support
For any Windcave related issues during the rollout, contact Windcave’s support:
Email: support@windcave.com
Phone: 1 800 006 254 (Australia) or +61 2 8268 7700