This guide outlines the process for handling supplier bill duplicates when they occur and provides tips on how to prevent this issue for future Purchase Orders.

Why do Bills have duplicates?

There are three ways to send Purchase Orders from LightSpeed to Xero:

1. On the main order page.
2. On the main order page with the summary open.
3. Within the order itself.

The issue with duplicates tends to occur with options 1 and 2. Users may click option 1, see the message 'Send to Xero' (which is also visible in option 2), and mistakenly click it again. This results in duplicates being synced to Xero.

Handling Supplier Bill Duplicates

If a supplier bill duplicates in Xero after being sent from a LightSpeed Purchase Order, follow these steps to correct the issue:

1. Locate the Duplicate Bill in Xero.
2. Click on Bill Options.
3. Select Void to remove the duplicated bill entry from your records.

Preventing Future Duplicates

To prevent supplier bill duplicates from occurring, we recommend using the “Within the Order Itself” option when sending a PO to Xero. This ensures that the PO is correctly sent without the risk of duplication.

Avoid using the options to send from the main order page or main order page with the summary open, as these can lead to accidental double-clicks and duplication.