In some cases there is no charge for a delivered service in Vital. These jobs generate invoices with a payable amount of 0 dollar. Because invoices sync across the stack, these invoices never get closed. This is how to deal with them.

Reason: because these 0 dollar invoices from Vital do not have an item, only a template 'assessment' or 'inspection', Lightspeed can not process the sale in Lightspeed (nothing to sell) and it remains open. 

There are two possible solutions:

1. Create a 0 dollar item (eg 'repair' or 'inspection') and add this into relevant the template of the repair, assessment or inspection. Open the invoice in Vital and process the sale using the payment method 'cash' or 'other' (make sure to toggle the client email notification to off). This will mark the invoices paid in all systems. 

2. Create a 0 dollar item (eg 'repair' or 'inspection'). Open the Vital invoice in Lightspeed and add the 0 dollar product. Then process the sale using the payment method 'cash' or 'other' (make sure to toggle the client email notification to off). This will mark the invoices paid in all systems.