Login Instructions:

LightSpeed and Vital

• Find the email in your email box (or in the subsidiary email box if you have an alias email address).

• Use Google Chrome (recommended): Open Chrome and go to the provided login URL.

  • Vital: 
    • AU: https://poolwerx.pooltrackr.com/authentication/login
    • NZ: https://poolwerxnz.pooltrackr.com/authentication/login
    • US: to be created
  • Lightspeed: https://aupsc.retail.lightspeed.app > replace the red with country code (au, nz, us) and the prefix of your subsidiary (list). Example: Bendigo = aubgo or Otago = nzota. This is your store code.

• Enter Details: Input your username and password > in email from project team & click on forgot password

• Two-Factor Authentication: Complete this step if prompted.

Xero

• Note: Xero access is invite only. Contact your Franchise Partner/Business Manager if you need an invite resent.

• Use Google Chrome (recommended): Open Chrome and go to the provided login URL.

  • Xero: https://login.xero.com

• Two-Factor Authentication: Complete this step if prompted.

App

• Vital app (technicians): 
  • ANDROID: Download the Pooltrackr mobile app from the Play Store. 
  • APPLE: Download the Pooltrackr mobile app from the App Store. 
• Access Vital app: login using your @poolwerx username and request a password reset.
  
  
• Lightspeed app (schedulers): 
  • Android: Download the Lightspeed Retail X app from the Play Store
  • Apple: Download the Lightspeed Retail X app from the App Store

• Access Lightspeed app: login using your store code (below), your @poolwerx username and request a password reset.
  Store code: two letters of the country code (au, nz, us) and the prefix of your subsidiary (list). 
  Example: Bendigo = aubgo or Otago = nzota. Use only lower case, the system is case sensitive. 

Troubleshooting

• Can't find the email? Not a problem, go to the URL. Enter your email address and hit the 'forgot password' link.
  
  

• Forgot login details? Contact your Franchise Partner/Business Manager to have them resent.
  Alternatively, request a password reset via the link.
  
  

• Login issues? Try clearing the computer's browser cache:

1. Click on the three dots in the upper-right corner of Chrome.

2. Go to "More tools" > "Clear browsing data".

3. Select "Cached images and files" and "Cookies and other site data".

4. Click "Clear data".
   If the problem persists: Email: evolution@poolwerx.com.au.
   
   

• If, upon login the LS account is still in trial mode.
  1.Ask evolution team to ask LS to remove this trial mode.
  2. In the meantime, you're good to use the system BUT when asked to clear or use trial data please USE trial data!
  
  
  

General tips

• Role matrix: Refer for permissions and roles overview on this page.

• Security measures: Ensure two-factor authentication is set up where applicable.