If you are experiencing issues where the water test report displays incorrect store details, it is likely due to the location selected on the user profile conducting the test. Here's an explanation of how the water test report functions and steps to resolve the problem.

Water Test Report and Location Selection

The water test report in Vital is designed to reflect the store details based on the location selected on the user profile conducting the test. If there is no specific location selected on the user profile, it will default to the top-level franchise details. 

Multi-store locations 

For franchises with multiple stores, if you want the store details displayed per location, additional user licenses are required for each location. One user is included free of charge within the account cost, and the pricing for additional user licenses varies by region: 

• Australia: $8 AUD per additional user license 
• New Zealand: $9 NZD per additional user license 
• United States: Pricing to be confirmed 

To obtain the necessary additional user licenses for your multi-store setup, please contact our support team or submit a ticket request. When submitting the request, include the following information:

• User name (e.g. Poolwerx Pool School)
• Email address (to be used to login to the portal)
• Location

Updating Store Details

If you need to update the store details being displayed, please submit a request and provide the correct information, including:

• Location name
• Email address
• Phone
• Address

Our support team will confirm when the changes have been made. Once updated, you will need to verify that the correct store details are now reflected on the water test report.