There are several reasons why your Xero sales may not align with the amounts reflected in LightSpeed. Below are common causes that can lead to discrepancies:
1. Timing of Your Register Closures
If you close your register on the 1st of the next month, Xero recognises that revenue in the new month rather than the previous one. This can cause a misalignment as LightSpeed reflects the revenue in the period the sales were conducted.
2. End of Month (EOM) Invoicing
Backdating Field invoices at the end of the month can create discrepancies. Xero will recognise the revenue on the backdated date, while LightSpeed records the revenue on the date the invoice is created.
3. Imported NS Invoices
If your Go-Live date occurred in the middle of the month, Xero will reflect revenue starting from the 1st of the month, whereas LightSpeed will only record revenue from the Go-Live date. For example, if you went live on 15 August, Xero will have revenue from 1 August onwards, while LightSpeed will only have revenue from 15 August onwards.
4. Voiding Invoices
It is crucial to void invoices in all three systems (Xero, LightSpeed, and Vital) to ensure consistency across the platforms. Failure to void an invoice in any of the systems can lead to discrepancies in sales reporting.
5. Sync Failures
If any invoice or register closure fails to sync between systems, this will cause discrepancies. It is essential to check for any sync failures in all three systems (Xero, LightSpeed, and Vital) to ensure accurate data is reflected.
If you’re experiencing issues not covered here, there may be other contributing factors such as system syncing or manual data entry errors. Please contact support for further assistance.